TERMS & CONDITIONS AND PRIVACY POLICY
Tickets are issued on behalf of Biddstock and are subject to the terms and conditions indicated below or displayed on the premises. Purchasers should note that tickets may be sold by an agent for the organisation responsible for the event, and details of the organiser / promoter are available on request from authorised ticketing agents. Purchase and possession of a ticket signifies agreement to the following conditions:

  • Tickets are issued subject to the rules and regulations of the site owners, operators and management.
  • It is a licensing condition that every person entering the event site must have a valid ticket.
  • Ticket holders are required to carefully check their tickets in advance of their visit; mistakes may not be rectified on the day.
  • Biddstock reserves the right to refuse entry of the ticket holder to the event site. Customers found to be causing damage to the site, the site infrastructure, causing harm to any other person on site or in breach of these conditions may be excluded from the site and will be subject to prosecution.
  • Biddstock reserves the right to search all persons and personal property and refuse admission to, or eject from, the site any person who refuses to be searched by a security official.
  • No refunds other than cancellation of the event.
  • No duplicate tickets or wristbands will be issued in the event of loss or damage.
  • Admission is at Ticket Holders own risk. The Licensee or Biddstock shall not be held liable for any loss, injuries or damages sustained at this event including damage, theft or losses to property or motor vehicles.
  • Ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising or exploitation of any film, video and/or audio recording of this event and/or any element thereof in any/all media throughout the world.
  • Biddstock reserves the right to make any change whatsoever to the act programme or billed attractions.
  • Neither the venue nor Biddstock can accept responsibility for lost or stolen property.
  • No under 18s are allowed on site, this is an adult only event.
  • This festival takes place outdoors. Customers are advised to wear appropriate clothing and footwear and protection against all weather conditions.
  • Strobe lighting may be used during the festival.
  • With the exception of special assistance dogs, no animals are permitted onto the site.
  • Strictly no trading allowed on the Festival Site without the Festival’s consent.
  • No illegal substances may be brought in to the festival site – any substances found will be confiscated and may lead to prosecution.
  • WARNING – Prolonged exposure to loud noise may cause damage to your hearing.
  • Strictly NO alcohol purchases elsewhere to be brought into Biddstock.
  • The sale and consumption of alcohol is strictly prohibited to persons under the age of 18 years. Biddstock and its concessions employ the Challenge 21 scheme. If you are lucky enough to look under 21 you will be asked to prove that you are over 18 years old when you buy alcohol or tobacco. The only acceptable forms of identification are either an ID card bearing the PASS hologram that is endorsed by the PASS scheme or failing this a valid passport or driving licence. For more information about the PASS scheme please visit http://www.pass-scheme.org.uk
  • Any item that is deemed unsuitable may be refused at our discretion. This includes fireworks, Generators, Glass Containers, smoke canisters, Chinese style lanterns, laser pens, any illegal or offensive items, offensive weapons or potential weapons or other similar articles. Any person in possession of such articles may be refused entry or ejected.
  • Any person found to be behaving in a manner deemed unsociable or potentially dangerous will be ejected from the festival site without refund.
  • Smoking is not permitted in enclosed public areas.
  • The possession of a ticket shall constitute an acceptance by the holder of these conditions and imply an undertaking on the part of the holder to observe them. In the event of any breach of these conditions, Biddstock reserves the right to cancel the ticket and retain any monies paid therefore.
  • Other than the provisions advertised or outlined by the box office at the time of sale, customers are required to address any special needs by contacting the box office in advance of their visit, as Biddstock may not be able to provide those needs without notice.

Data Privacy

The General Data Protection Regulation (GDPR) replaced the requirements of the Data Protection Act (DPA) 1998 in May 2018. The General Data Protection Regulation (GDPR) includes rules on giving privacy information to data subjects in Articles 12, 13 and 14. These are more detailed and specific than in the DPA and place an emphasis on making privacy notices understandable and accessible.

Privacy Notice

This Privacy Notice sets out how we may use, process and store your personal identifiable information (PII). We may get that information from you or our partners, through contracts or other legal arrangements you have with us or our partners on behalf of us, in order to deliver contractual/legal obligations. In other cases, we will get that information from you with your permission and consent, or we may receive your personal information from third parties who you have given consent to pass this information on to us.

Biddstock may collect information from you because we have a legal reason (allowed by law or under contract) to collect the information, or because you have consented for us to do so for a specific purpose.

Information Provided

You may give us information about you with your consent, for example:

through Contractual agreements, by filling in a form or sending us an e-mail, marketing responses
This information may be personal, financial, business or related to your contractual history with us.

You may give us information for legal reasons, such as to enter into a contract with us, when you are buying goods or services from us, or when you are considering these options.

Information we collect about you

If you visit our website or member communities, we may automatically collect information about you, for example:

  • Technical information
  • IP addresses
  • Information about what type of device you use to connect to our website
  • How you interact with our website
  • Information we receive from other sources

We may receive information about you if you use any of the other websites we operate, any other services we provide, or from our business partners instructed to collect information on our behalf.

We also work with third parties, including, for example, business partners, sub-contractors, credit agencies, payment companies and may receive information about you from them as part of the service we provide you, or for legal reasons.

Cookies

Biddstock uses cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

We use “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise pages on our Websites, or register for the Subscription Service, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customised features.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Biddstock website you visit. Biddstock keeps track of the websites and pages you visit within biddstock.co.uk, in order to determine what portion of the Biddstock website is the most popular or most used. This data is used to deliver customised content and promotions within the Biddstock website and Service Portal to customers whose behaviour indicates that they are interested in a particular subject area.

Why does Biddstock collect Personal Identifiable Information (PII)?

Biddstock collects PII for the some or all of following reasons:

  • To provide services and support to you after you have entered into a contract
  • To provide information about products or services you have shown interest in, if you are already an existing Biddstock customer
  • To provide information to you about products or services you have purchased from us, or related products or services
  • To provide goods or services to you under contract
  • For legal reasons, for example, if you have entered into a contract with us
  • To provide information to you about our products and services if you have consented to receive it.

What legal basis does Biddstock have for processing PII?

Biddstock may process your information because:

  • We have a contract with you
  • You have given us permission to do so
  • We must provide services to you after you have purchased something from us
  • To comply with the law.

Who might Biddstock share PII information with?

Biddstock may share your personal information with third parties, either because you have consented to allow us to do so or for legal reasons. For example, we may share your personal information with:

  • Sub-contractors and third parties for the purpose of providing or continuing to provide the products and services we are contracted to
  • Third parties because you have given consent
  • When Biddstock must comply with a legal obligation
  • To protect the rights, property, or safety of Biddstock, our customers or others
  • We will exchange information with other companies or organisations to prevent fraud or to reduce our credit risks
  • Biddstock may, from time to time, provide third parties with data that has been anonymised, which means that your personal information that could be used to identify you has been removed from the data.

Transmission and storage of personal data

Biddstock primarily store and process PII data electronically.

How long is PII retained?

Biddstock will not retain PII for longer than required and we will keep this;

For as long as required by law
Until we no longer have a valid reason for keeping it
Until you request us to stop using it i.e. Right to Erasure

Refusal to provide Biddstock with personal information?

If the personal information is necessary in order to supply goods or services to you under a contract between you and Biddstock, then we will not be able to enter into that contract or provide the products or services without that information.

Your Rights

Biddstock will respect individual’s legal rights to their data. These cover;

The right to be informed – Biddstock is publishing this Privacy Notice to keep you informed as to what we do with your personal information. We strive to be transparent about how we use PII.
The right to access – the right to access your information. Contact Biddstock organisers if you wish to access the personal information Biddstock holds about you.
The right to rectification – if the information Biddstock holds about you is inaccurate or not complete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data.
The right to erasure – sometimes referred to as ‘the right to be forgotten’. If you want Biddstock to erase all your personal data and we do not have a legal reason to continue to process and hold it, please contact us.
The right to restrict processing – you have the right to ask Biddstock to restrict how we process your data. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future.
The right to data portability – Biddstock must allow you to obtain and reuse your personal data for your own purposes across services in a safe and secure way without this effecting the usability of your data. The data must be held by us by consent or for the performance of a contract.
The right to object – Data subjects have the right to object to Biddstock processing their data even if it is based on our legitimate interests.
The right to withdraw consent – If you have given us your consent to process your data but change your mind later, you have the right to withdraw your consent at any time, and Biddstock must stop processing your data.
The right to complain to a higher body – data subjects have the right to complain to the ICO if they feel that Biddstock is not meeting its obligations in terms of GDPR or has not responded to their requests to solve a problem. Contact details here: https://ico.org.uk/concerns/

Links to Other Websites

From time to time, our website may contain links to and from websites of our partner networks, advertisers, social media sites etc. If you follow a link to any of these websites, please note that these websites may have their own privacy notices and that we do not accept any responsibility or liability for any such notices. Please check these notices, where available, before you submit any personal data to these websites.

Changes to Our Privacy Notice

Biddstock may change this notice from time to time in the future. Any such changes will be posted here and, where appropriate, notified to you in writing. We advise you to check back frequently to see any updates or changes.

December 2018.